In the world of Point of Sale (POS) systems, we aren’t just creating software; we’re building tools that business owners rely on every single day. For a merchant, a POS should be one of those things that just works—it should fit seamlessly into their business and make everything a bit easier. It’s like the perfect background track: you hardly notice it, but it makes everything run smoothly.
To make that happen, we have to listen—really listen—to what merchants need and keep listening as they use our products. That means accepting feedback even when it’s tough to hear. There are times when feedback feels like a punch in the gut, but we shake it off, get back to the drawing board, and make it better. We can’t be afraid to fix things just because we’re attached to our initial ideas. As someone once told me, “Don’t tie your ego to the product.” It’s not about proving we were right; it’s about making something that feels right for the merchant.
A good POS system should be so simple and reliable that merchants barely have to think about it. If they’re calling us too often, that’s a sign something needs fixing. We should be designing software that’s easy to use and even easier to understand. If we find ourselves explaining the same thing repeatedly, we know it’s time to go back and improve it.
And let’s face it, nothing in the POS world is ever truly “done.” Every merchant has their own way of doing things, and every now and then, one of them finds a quirk in the system that no amount of testing revealed. When this happens, we’re not just annoyed by the hiccup; we’re thankful for the chance to make our product even better.
As technology evolves, we evolve too. When cloud-based platforms first became the standard, connectivity issues were a real headache. Rather than blaming the internet connection, we built offline functionality. That way, merchants have a backup if the Wi-Fi goes down—because at the end of the day, we want them to have a system they can count on.
For us, the best feedback is no feedback. If merchants aren’t calling, emailing, or sending support requests, that’s the ultimate success. It means they’re able to focus on their businesses, not on their POS systems, and that’s what drives us forward.
