EkiKart POS Customer Support: Frequently Asked Questions (FAQs)

EkiKart POS Customer Support: FAQs

EkiKart POS Customer Support: Frequently Asked Questions (FAQs)

Table of Contents

General Information

Q1: What is EkiKart POS?

A1: EkiKart POS is a Point of Sale system designed to streamline your retail or hospitality business operations. It includes both hardware and software components to manage sales, inventory, and customer relationships.

Q2: What types of hardware are included in the EkiKart POS system?

A2: The EkiKart POS system typically includes a touchscreen display, a cash drawer, a barcode scanner, and a receipt printer. Additional peripherals like customer displays or card readers may also be included depending on your package.

Troubleshooting

Q3: My POS system is not turning on. What should I do?

A3: First, ensure that all cables are properly connected and that the power supply is functioning. If the issue persists, please contact our customer support for further assistance.

Q4: The touchscreen is unresponsive. How can I fix this? Q4: The touchscreen is unresponsive. How can I fix this?

A4: If you're experiencing issues with an unresponsive touchscreen, please follow these troubleshooting steps in order:

  • Step 1: Touch the screen lightly, avoiding the use of nails, as the device has a very sensitive screen.
  • Step 2: If the issue persists, try restarting the system.
  • Step 3: If the problem still continues, it may be a hardware issue requiring professional repair.

Contact our customer support for further guidance if needed.

Hardware Issues

Q5: My receipt printer is not working. What steps can I take?

A5: Check if the printer is properly connected to the POS system. Ensure that the printer has paper and is not jammed. Restart the printer and the POS system. If the issue persists, contact customer support.

Q6: The barcode scanner is not reading barcodes. What should I do?

A6: Ensure that the scanner is properly connected. Clean the scanner lens with a soft, lint-free cloth. Check if the scanner is properly configured in the POS software. If the issue persists, contact customer support.

Software Issues

Q7: The POS software is running slow. How can I improve its performance?

A7: Make sure no unnecessary applications are running in the background. Update the POS software to the latest version. If the issue persists, contact customer support for a more tailored solution.

Q8: How do I update the POS software?

A8: Updates are usually pushed automatically. However, you can manually check for updates in the 'Settings' menu under the 'Software Update' option.

Contact Support

Q9: How can I contact EkiKart POS Customer Support?

A9: You can reach us via:

  • Phone: 1-800-XXX-XXXX
  • Email: support@ekikartpos.com
  • Live Chat: Available on our website
Q10: What are the customer support hours?

A10: Our customer support is available 24/7 to assist you with any issues you may encounter.